Terms of Service

By downloading, installing, or using OpenAlly™, you agree to these Terms of Service, which form an agreement between you and Matterward Labs Private Limited (Matterward Labs, "we", "us", or "our"), the operator of OpenAlly. If you do not agree, that's okay, please don't use the app.

You need to be able to enter into a binding agreement to use OpenAlly, and to meet the age threshold that applies where you are: 18 in India, under the Digital Personal Data Protection Act, 2023; the age of digital consent set by your country (13–16) in the EEA and UK; and at least 13 elsewhere. If you're under that threshold, or under the age of majority where you live, please use OpenAlly only with a parent or guardian who agrees to these Terms and, where the law requires it, gives verifiable consent for the processing of your data.

OpenAlly isn't directed at children. We don't knowingly collect their data, and we do not track, behaviourally monitor, or serve targeted advertising to a child , see the Children section of our Privacy Policy.

OpenAlly helps individuals and businesses use AI agents across mobile and Mac. The agents, sessions, and working data are stored on the device you are using. You can run a supported model locally, connect a third-party AI provider with your own credentials, or choose OpenAlly cloud AI, which is processed by the OpenAlly service. Connected messaging services use the accounts you supply. An optional Health app lets you keep measurements, medicines, and related documents on the device and, if you allow it, let your assistant read them.

These Terms cover the Android, iOS, and macOS/desktop builds of OpenAlly. Features differ by platform, notably, screen control and app automation through the separate Aster companion are Android-only.

OpenAlly grants you a personal, non-exclusive, non-transferable, revocable license to use the app for its intended purpose, subject to these Terms. The OpenAlly name, brand, and proprietary components remain the property of Matterward Labs.

OpenAlly includes third-party open-source components used under their respective licenses. The app's notices identify those components and provide the applicable license terms; where a third-party license differs from these Terms, that license controls for its component. The OpenAlly application itself is proprietary, while the separate Aster companion is open source. These Terms apply to your use of OpenAlly as a whole.

By using OpenAlly, you agree that:

• You are responsible for your own API keys and any costs incurred with third-party AI providers. OpenAlly does not manage billing with providers on your behalf.
• You will not use the app for any illegal purpose, or to violate the rights of others.
• You are responsible for compliance with the terms of service of any third-party platforms you connect (messaging apps, AI providers, etc.).
• You will not attempt to reverse-engineer, tamper with, or misuse the app in ways that could harm other users or third-party services.

With screen control and app automation through the separate Android companion, OpenAlly can act on your device and inside other apps on your behalf. That's a lot of capability, so using it responsibly matters: you are responsible for every action OpenAlly takes at your direction. Please don't use OpenAlly's automation, screen-control, or web-automation features to:

• break the terms of service or acceptable-use policies of any app, website, or service you automate;
• send spam, bulk, or unsolicited messages;
• commit fraud, impersonate someone, or do anything unlawful;
• bypass paywalls, access controls, CAPTCHAs, rate limits, or sign-in on services you aren't authorized to access;
• scrape or collect data against a site's terms; or
• interfere with, disrupt, or gain unauthorized access to any system.

Automation can sometimes do something unexpected, so it's a good idea to keep an eye on automated runs. OpenAlly isn't responsible for the consequences of actions you ask it to perform.

OpenAlly integrates with third-party AI providers and messaging platforms. These services have their own terms of service, privacy policies, and usage limits. Matterward Labs is not responsible for third-party service outages, policy changes, rate limits, or any other actions taken by third-party providers. Your relationship with each provider is governed by your agreement with that provider. OpenAlly identifies a service before you connect or use it, and our Privacy Policy explains the categories of recipients and information involved.

You choose whether an AI request is handled on your device, by an external provider you connect with your own key or subscription, or by OpenAlly cloud AI under your OpenAlly plan. You are responsible for following the terms of each external AI provider and messaging service you connect, and for costs, charges, and usage limits under your own accounts or subscriptions.Matterward Labs does not control, and is not responsible for, the content, accuracy, or legality of anything an external or on-device model produces.

OpenAlly sends crash and performance diagnostics to Google, which helps us keep the app stable. These reports may include device and software information, a random installation identifier, and details about the error. They do not include conversation content or files. The full disclosure is in our Privacy Policy.

The Android build of OpenAlly sends Google limited, categorical information about which screens and features are used, broad actions, setup progress, and app status. It never includes message content or use of Health features. The iOS and desktop builds send no usage analytics. OpenAlly also uses OneSignal to deliver notifications you allow, such as a feature-request status update.

Both are described in full, including the identifiers involved, retention windows, and how to opt out or have the data erased, in our Privacy Policy, which governs. Where the law requires your consent for either, your acceptance of these Terms is not that consent: we ask separately, and refusing does not limit your use of the app.

AI can get things wrong, responses may be inaccurate, incomplete, or outdated, so it's worth double-checking anything important. Please don't rely on AI-generated content for medical, legal, financial, safety-critical, or other high-stakes decisions without verifying it yourself. Any financial, spending, legal, medical, or safety information is for general guidance only and isn't professional advice; for decisions like these, check with a qualified professional. You're responsible for how you use AI-generated content.

Safety features (like SMS spam and scam/phishing detection) run on-device and do their best, but they're a helpful heads-up, not a guarantee. They can miss things or flag the wrong thing, so please treat them as one signal rather than your only line of defense, and trust your own judgment before acting on a message.

OpenAlly's Health app is informational. It is not a medical device and does not diagnose, treat, cure, or prevent any medical condition. It does not provide emergency monitoring, clinical decision support, or dosage advice. Reminders and imported documents are organisation tools, not medical care. Always consult a qualified clinician for medical advice, diagnosis, or treatment.

Health Connect and Apple Health access is read-only and limited to categories you grant. OpenAlly does not write back to those stores. Health records stay on your device unless you turn on remote-model access, in which case the provider you chose processes the facts you approved for that turn under its own terms.

The content you create or work with in OpenAlly, prompts, documents, messages, automation recordings, knowledge-base files, stays yours. It lives on your device, so Matterward Labs doesn't host it, access it, claim ownership of it, or use it. You're responsible for your content and for making sure you have the right to process it and to send it to any model provider or messaging platform you connect.

OpenAlly is provided "as is" and "as available" without warranty of any kind, express or implied. Matterward Labs makes no warranties regarding merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the app will be error-free, uninterrupted, or free of security vulnerabilities.

To the maximum extent permitted by applicable law, Matterward Labs shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, OpenAlly, including but not limited to loss of data, loss of profits, or service interruptions, even if we have been advised of the possibility of such damages.

Because OpenAlly acts under your direction and your own accounts, you agree to cover and hold harmless Matterward Labs from claims, damages, liabilities, losses, and expenses (including reasonable legal fees) that arise out of or relate to:

• your use or misuse of OpenAlly, including any automated actions it performs at your direction;
• your breach of these Terms or of any third-party provider's, platform's, or service's terms;
• content you send, generate, or process through the app; or
• your violation of any law or the rights of anyone else.

These Terms stay in effect while you use OpenAlly. You can stop any time by uninstalling the app; uninstalling removes your on-device data (any backup you saved to your own Google Drive needs to be deleted by you separately). We may suspend, discontinue, or change the app or any feature at any time, with or without notice, to the extent the law allows. Sections that should naturally outlast the agreement, including Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law , survive.

These Terms are governed by the laws of India, without regard to conflict-of-laws rules. Any dispute arising from these Terms or your use of OpenAlly will be subject to the exclusive jurisdiction of the courts of India, to the extent the law allows. None of this limits the mandatory consumer-protection rights you already have under the law of the country where you live.

We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of OpenAlly after changes are posted constitutes your acceptance of the updated Terms.

If you have a complaint about how we handle your personal data, section 13 of India's Digital Personal Data Protection Act, 2023 gives you a right to redressal, and we publish the route. Email the Grievance Officer at [email protected] with "Grievance" in the subject. We acknowledge within 72 hours and aim to resolve within 30 days.

If you're not satisfied with the outcome, you may complain to the Data Protection Board of India; users in the EEA or UK may complain to their local supervisory authority. Full detail is in the Privacy Policy.

Questions about these Terms? Reach us at [email protected].

Matterward Labs

OpenAlly™ and the OpenAlly logo are trademarks of Matterward Labs Private Limited.