Request Data Deletion
OpenAlly runs on your device, so most of your data never leaves it and is easy to remove yourself. Below is exactly what lives where, how to delete each part, and the one thing only you can clear. If you created an OpenAlly account (sign-in) and want the small amount of data we hold on a server removed, the form at the bottom takes care of that.
How deletion works
Delete your account in the app
Open Settings → account deletion. This signs you out and removes your server-side profile, your email, display name, and plan. It's the quickest way, and you don't need this form.
Uninstall to remove everything on your device
Your conversations, settings, saved credentials, and history live only on your device. Uninstalling the app removes all of it, right away.
Or do a full local reset
Prefer to keep the app installed? Clear All Data in the app does a complete local reset, the on-device store, saved credentials, any downloaded model files, and app state.
Your encrypted Google Drive backup: here's how to clear it too
If you turned on backup, your encrypted backup lives in your own Google Drive. We only ever see our app's own backup folder, never the rest of your Drive. Because it's yours, neither uninstalling nor this form removes it. To clear it, open Google Drive → Settings → Manage apps → OpenAlly → Delete hidden app data, or delete the OpenAlly backup folder yourself.
It is encrypted before upload, and OpenAlly does not hold the recovery phrase needed to open it.
What we hold on a server
If you signed in, our account service holds your profile, including your email, display name, and plan. Optional services can also hold the records described in our Privacy Policy. Use the form below to request removal of your account and associated service records if you cannot reach the in-app controls.
WhatsApp Business. If you connected a business number, its dedicated service holds encrypted authorization grants, account mappings, temporary correspondence and delivery/control records. Queued correspondence is removed after device acknowledgement or within seven days. Disconnect the number in OpenAlly to stop its connection, and include that business number in your deletion request. Never send us a Meta token, password or customer conversation to identify the account.
Deleting OpenAlly service records does not delete your Meta business account, unrelated numbers, or copies already saved by your device, Meta, or customers. Delete local inbox history and backups separately. Customers can contact the relevant business about copies in that business's inbox.
Processing time
Server-side requests are typically completed within 90 days. On-device data is gone the moment you uninstall or Clear All Data, so this window applies to server-side deletion requests. Temporary WhatsApp Business correspondence has the shorter retention described above.
Confirmation
We'll email you once your server-side data has been removed.
Cancel a paid plan first, it is a separate step
Deleting your OpenAlly account does not cancel a paid plan. A subscription is held by whoever you bought it from, not by us, so it keeps renewing and keeps charging you until you cancel it there. Uninstalling the app does not cancel one either.
Cancel with the one you subscribed through:
- Google Play, on Android, at play.google.com/store/account/subscriptions or in the Play Store app under Payments & subscriptions.
- The App Store, on iPhone, iPad or Mac, in Settings under your name → Subscriptions.
- Razorpay, if you paid by card or UPI directly rather than through a store, from the plan screen in OpenAlly, or email us and we will cancel it for you.
Cancelling stops the next payment and leaves the period you have already paid for running to its end. See Refunds and Cancellations for what a cancellation does and does not return. Once the plan is cancelled, come back and send the deletion request below.
Deletion request
For more on how we handle your data, see our Privacy Policy.