Request deletion
A clean slate.
On your terms.
Request deletion of your OpenAlly account and associated service data, learn what is removed, and see which on-device information you control directly.
Prepare a request
Start with what you want to remove
Four places.
Four clear next steps.
Device data, your account, a backup, and a subscription each have their own controls.
Clear your
local workspace.
Uninstall OpenAlly or use Clear All Data in the app for a full local reset.
See device steps Your accountClose the account.
Remove its records.
Delete your account in the app. Can’t get in? Prepare a deletion email below.
Prepare an email Your backupRemember
Google Drive.
Your encrypted backup lives in your Drive. You need to remove it there separately.
See backup steps Your subscriptionStop the
next payment.
Cancel through the store or billing settings where you subscribed.
See cancellation stepsAccount & service records
Prepare a deletion email
This opens your default email client with a pre-filled message. Review it and send it there.
- 1Add your account details
- 2Open the email draft
- 3Review and send
TO support@openally.ai
Requests are handled by Matterward Labs Private Limited. Or email support@openally.ai directly. Include the account email and the data you want removed.
The full document
Request Data Deletion
How deletion works
Delete your account in the app
Open Settings → account deletion. This signs you out and removes your server-side profile, your email, display name, and plan. It's the quickest way, and you don't need this form.
Uninstall to remove everything on your device
Uninstalling removes OpenAlly's local conversations, settings, saved credentials and history on that device. It does not disconnect Gmail or YouTube cloud automation or delete cloud service records; use Disconnect or request deletion for those records.
Or do a full local reset
Prefer to keep the app installed? Clear All Data in the app does a complete local reset, the on-device store, saved credentials, any downloaded model files, and app state.
Your encrypted Google Drive backup: here's how to clear it too
If you turned on backup, your encrypted backup lives in your own Google Drive. We only ever see our app's own backup folder, never the rest of your Drive. Because it's yours, neither uninstalling nor this form removes it. To clear it, open Google Drive → Settings → Manage apps → OpenAlly → Delete hidden app data, or delete the OpenAlly backup folder yourself.
It is encrypted before upload, and OpenAlly does not hold the recovery phrase needed to open it.
What we hold on a server
If you signed in, our account service holds your profile, including your email, display name, and plan. Optional services can also hold the records described in our Privacy Policy. Use the email form above to request removal of your account and associated service records if you cannot reach the in-app controls.
Gmail. The dedicated inbox service holds encrypted Google credentials, cached messages and attachments, drafts, agent permissions, rules, synchronization state, monitoring jobs and approval/delivery records. Disconnect the inbox in Email to stop new automatic work and remove its active service records. Deleting your OpenAlly account starts the same Gmail cleanup. If you cannot use the app, include the inbox address and workspace in a request through the email form above. Never send us passwords, Google tokens or the contents of your mail to identify the inbox.
Gmail disconnect also requests watch shutdown and revokes Google access. If revocation cannot be confirmed, minimal encrypted credentials can remain solely for retry until Google confirms it; there is no fixed retry completion deadline. You can revoke access directly at Google's permissions page. Disconnect in OpenAlly or request deletion as well to remove our records without waiting for a later access check. Offline device copies, exports and hosting recovery copies have separate deletion controls or retention. Removing OpenAlly's records leaves your original messages, drafts, labels and sent mail in Gmail; remove those in Gmail if you want them deleted. See the Gmail privacy disclosure.
YouTube. The dedicated channel service holds encrypted Google authorization, channel/account/agent-access records, publication and reply drafts/status, raw performance reports and approved analysis transcripts/summaries. Disconnect the channel in OpenAlly to stop new work and remove its active service records, or include its channel identifier in a request through the email form above. Requested YouTube deletion, account deletion and in-app revocation are processed as soon as possible and within seven calendar days; the general 90-day window does not apply to YouTube data.
You can also revoke access at Google's permissions page. That route has a separate maximum of 30 calendar days for removal of associated YouTube API data. An encrypted request to revoke Google authorization may remain for up to seven days while Google is unavailable; we do not guarantee Google's confirmation. A device that is powered off cannot receive immediate cleanup: reconnect it, clear local OpenAlly data or uninstall there. Provider recovery history and processing logs have separate retention, so active-service deletion is not a promise of instantaneous erasure of every recovery copy.
Removing OpenAlly's YouTube records does not delete your YouTube channel, published videos/comments or schedules already accepted by YouTube. Change those in YouTube or confirm an available schedule cancellation separately. Original files, exports and backups you keep have their own deletion controls. Never send us a Google password, authorization token or private comment contents to identify your channel. See the YouTube privacy disclosure.
WhatsApp Business. If you connected a business number, its dedicated service holds encrypted authorization grants, account mappings, temporary correspondence and delivery/control records. Queued correspondence is removed after device acknowledgement or within seven days. Disconnect the number in OpenAlly to stop its connection, and include that business number in your deletion request. Never send us a Meta token, password or customer conversation to identify the account.
Deleting OpenAlly service records does not delete your Meta business account, unrelated numbers, or copies already saved by your device, Meta, or customers. Delete local inbox history and backups separately. Customers can contact the relevant business about copies in that business's inbox.
Processing time
Server-side requests are typically completed within 90 days. On-device data is gone the moment you uninstall or Clear All Data, so this window applies to server-side deletion requests other than YouTube's seven-day requested-deletion deadline. Temporary WhatsApp Business correspondence has the shorter retention described above. Gmail disconnect starts active-service cleanup when requested; pending Google revocation and recovery copies follow the separate limits described above.
Confirmation
We'll email you once your server-side data has been removed.
Cancel a paid plan first, it is a separate step
Deleting your OpenAlly account does not cancel a paid plan. A subscription is held by whoever you bought it from, not by us, so it keeps renewing and keeps charging you until you cancel it there. Uninstalling the app does not cancel one either.
Cancel with the one you subscribed through:
- Google Play, on Android, at play.google.com/store/account/subscriptions or in the Play Store app under Payments & subscriptions.
- The App Store, on iPhone, iPad or Mac, in Settings under your name → Subscriptions.
- Razorpay, if you paid by card or UPI directly rather than through a store, from the plan screen in OpenAlly, or email us and we will cancel it for you.
Cancelling stops the next payment and leaves the period you have already paid for running to its end. See Refunds and Cancellations for what a cancellation does and does not return. Once the plan is cancelled, prepare a deletion email above.
For more on how we handle your data, see our Privacy Policy.