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Mini-app

WhatsApp Business

Apps

An OpenAlly AI agent on your WhatsApp Business number, for sales, bookings and support

  • Android — supported
  • iPhone — supported
  • Mac — supported
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See how WhatsApp Business works

Setup through Meta, approvals, takeover, what is free and what Premium adds, and how it differs from the WhatsApp channel and OpenAlly Miro.

Inside the real app

Explore the screens in a demonstration workspace.

Inside OpenAlly

Real app captures. Demonstration workspace.

The WhatsApp Business introduction and connection entry in OpenAlly.The OpenAlly app hub with WhatsApp Business, Workflows and Voice Notes.

The shop it is built for

Artwork, not app screenshots. Each one carries where it came from.

The shop it is built for

Illustrations. Not captures of the app.

  • A shop owner at her counter with a phone and a laptop, packages and folded stock beside her.
  • A customer being handed a tote across a shop counter, shelves of pottery behind.
  • A shop owner reading her phone while packing a box at a workbench.
  • A salon owner checking her phone by an empty chair as a customer arrives.

Capabilities

What it does

Connect your WhatsApp Business number through Meta, assign an agent, and let it answer customers from your OpenAlly device, with your approval for billable messages and Take over on every conversation.

  • Your number, through Meta Connect a new business number, a Cloud API account you already manage, or keep using the WhatsApp Business app on a number Meta finds eligible. Meta bills your business directly for its message charges.
  • The agent runs on your device Your assigned agent answers from the OpenAlly phone or Mac you designate, so keep it online for timely replies. AI replies stay paused until you enable them.
  • Reply window and templates While a customer's reply window is open, your agent answers in the conversation. Once it closes, only an approved template can go out.
  • Approvals and budgets Billable AI messages wait for your approval, which covers one exact recipient, message and charge. A budget you set can cover them instead, for the templates and customers you choose.
  • Take over any time Tap Take over and AI replies pause for that conversation. Return to AI hands it back, with your replies included.
  • Every number, one view Keep a shop, a booking line and a support number separate, each with its own agent, history and controls. Free to connect; AI replies with Premium.

Walkthrough

The actual flow

Every screen below is rebuilt from WhatsApp Business in OpenAlly, with the app's own strings. Step through it.

Connect WhatsApp Business
Use your own Meta business account. Meta bills your business directly for applicable message charges.
New business numberCreate or select a number through Meta
Existing Cloud API accountThe numbers you already manage
Use with the Business AppFor accounts Meta finds eligible
Continue with MetaConnecting is free; AI replies are part of Premium
WhatsApp Business
Designated deviceThis device receives messages and runs the assigned agent.
Assigned agentWillow Goods assistant
Enable AI repliesYour assigned agent runs on this device.Use default owner approvalsBillable AI messages need your approval.
Your agent runs on your designated OpenAlly device. Keep it connected for timely replies.
WhatsApp Business
AllNeeds youUnreadResolved
One view. Every business number.Willow Goods · June Studio · Willow Support
MayaWillow Goods · Do you have a small travel mug in green?10:14
SamJune Studio · Appointment reminderAwaiting approval09:40
LeahWillow Support · Could I change the delivery address?Needs you10:02
Maya
Reply window openWillow Goods

Do you have a small travel mug in green?

These two are in stock. Which one would you like?

Sage mug · $18Forest mug · $24
What happened and whyChecked stock in the shop inventory.
Review proposed messages
Approved template requiredThe reply window has closed. Choose an approved template.
Billable AI messages need your approval by default.
Sam · June StudioUtility template
Appointment reminder

Hi Sam, a reminder of your appointment tomorrow at 2:00 PM.

Estimated Meta charge

Meta’s invoice is authoritative.

Reject messageApprove and send
Leah

Where is order #1042?

Your order was dispatched today. Delivery is expected tomorrow.

Could I change the delivery address?

The owner is handling this conversation. AI replies are paused.

I have taken over. Let me check the address with you.

Three ways to connect

New business number

Create or select a business portfolio, WhatsApp account and number through Meta.

Existing Cloud API account

Connect the WhatsApp Business account and numbers you already manage.

Use with the Business App

For accounts Meta finds eligible. Keep using the Business App.

Use your own Meta business account. Meta bills your business directly for applicable message charges.

AI replies start paused

Enable AI repliesYour assigned agent runs on this device. Keep it online.

Assignment leaves AI paused. Test the inbox and explicitly enable AI when you are ready.

Every number, one view

LeahWillow Support · Could I change the delivery address?Needs you10:02

Keep your shop, booking line and support number separate. Each inbox has its own agent, history and controls.

What happened and why

Checked stock in the shop inventory.Recorded actions, tools and approvals explain the outcome. Private model reasoning is not shown.

Every reply comes with the record behind it, so you can see what the agent looked at before it answered.

Review proposed messages

Sam · June StudioAwaiting approval
TemplateUtility template
Appointment reminder

Hi Sam, a reminder of your appointment tomorrow at 2:00 PM.

Estimated Meta charge

Estimated Meta messaging charge, separate from Premium and model usage. Meta’s invoice is authoritative.

Reject messageApprove and send

Approval applies to this exact recipient, message, template version and permitted cost. A change requires a new approval.

Take over

The owner is handling this conversation. AI replies are paused.Return to AI

Return to AI hands the conversation back to the assigned agent, including the replies you wrote.

01Your own Meta business account, three ways in

Step 1 of 6: Connect. Your own Meta business account, three ways in

WhatsApp and Meta names belong to their respective owners.

Prompts

Try asking

Quick actions WhatsApp Business puts in front of you, tap one in the app, or type your own.

  • Prepare a business agent Help me prepare an agent to answer customer questions and escalate when I am needed.
  • Connect my business Help me connect my business number to WhatsApp Business in OpenAlly.
  • Check my inboxes Check my WhatsApp Business inboxes and explain anything that needs attention.

Where it lives

Opens as its own screen in the app. Your AI can drive it too, so you can either tap through it yourself or just ask.

What it needs

Needs a Premium plan, a business number you connect through Meta, and a payment method in Meta for message charges. Your agent runs on a phone or Mac you keep online.

What your AI uses

These skills teach your agent how to drive WhatsApp Business.

Continue with OpenAlly

The badges above are the source for WhatsApp Business platform support and availability.

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