Built-in skill
Business messaging
BusinessAnswer a business's customers from the inbox you assign it, honouring your approvals, opt-outs, service windows, and takeovers, and handing you anything it should not settle alone.
- Android — supported
- iPhone — supported
- Mac — supported
Answers a business's customers from the one inbox it was assigned, and stops where it should: an owner takeover, a customer opt-out, a closed service window, an approval it does not have.
Grant model
How granting works
A skill is a permission you hand to an agent, not a silent preload.
- Find it in Skills Business messaging is built in, so there is nothing separate to install.
- Choose who can use it Give the skill only to the agents that need this job, and change that choice whenever you want.
- Review its access This skill does not ask for additional access.
Prompts
Try it with
The quick actions this skill puts in front of you in the app.
- Prepare a business agent Help me prepare an agent to answer customer questions and escalate when I am needed.
Access summary
What it may use
It holds no connected account of its own. The inbox it answers from is the one you assigned it in the WhatsApp Business app.
- Network
- No network access
- Files
- No file access
- Memory
- No saved-memory access
- Credentials
- No connected-account access
- Media
- No media access
- Browser
- No browser access
Set up in WhatsApp Business
This skill doesn’t have its own settings screen. Everything it uses is configured in WhatsApp Business.
Related
Works with
The apps, skills and tools Business messaging sits next to.
WhatsApp Business
An OpenAlly AI agent on your WhatsApp Business number, for sales, bookings and support
- Android — supported
- iPhone — supported
- Mac — supported
WhatsApp Business setup
Connect your WhatsApp Business number through Meta, check that the device and the agent are ready, and work out why a message did not arrive.
- Android — supported
- iPhone — supported
- Mac — supported
Sales
Quote a cart, take an order, send a payment option, issue an invoice, and reconcile the sale from a customer chat.
- Android — supported
- iPhone — supported
- Mac — supported
More Business
Business setup
Set up a business step by step in one conversation, from country and tax to first products and getting paid, and pick up where you left off.
- Android — supported
- iPhone — supported
- Mac — supported
Catalog onboarding
Add your products by chatting: pick a spreadsheet, share photos or just say what you sell, and your agent fills in each product card with you, one question at a time. Nothing goes live until you tap Publish.
- Android — supported
- iPhone — supported
- Mac — not available
Invoicing
Create, restyle, preview, share, and send business invoices and receipts from an order.
- Android — supported
- iPhone — supported
- Mac — supported
Shipping
Compare courier rates, prepare shipments, book pickups, print labels, and track deliveries through the shipping account you connect, with spending under your approval and limits.
- Android — supported
- iPhone — supported
- Mac — supported
Get Business messaging
It is built into OpenAlly on the clients shown above, no separate skill download.