Built-in skill
Business messaging
BusinessAnswer a business's customers from the inbox you assign it, honouring your approvals, opt-outs, service windows, and takeovers, and handing you anything it should not settle alone.
- Android — supported
- iPhone — supported
- Mac — supported
Answers a business's customers from the one inbox it was assigned, and stops where it should: an owner takeover, a customer opt-out, a closed service window, an approval it does not have.
Grant model
How granting works
A skill is a permission you hand to an agent, not a silent preload.
- 1Find it in SkillsBusiness messaging is built in, so there is nothing separate to install.
- 2Choose who can use itGive the skill only to the agents that need this job, and change that choice whenever you want.
- 3Review its accessThis skill does not ask for additional access.
Prompts
Try it with
The quick actions this skill puts in front of you in the app.
- Prepare a business agentHelp me prepare an agent to answer customer questions and escalate when I am needed.
Access summary
What it may use
It holds no connected account of its own. The inbox it answers from is the one you assigned it in the WhatsApp Business app.
- Network
- No network access
- Files
- No file access
- Memory
- No saved-memory access
- Credentials
- No connected-account access
- Media
- No media access
- Browser
- No browser access
Related
Works with
The apps, skills and tools Business messaging sits next to.
WhatsApp Business
Answer customers, take bookings, and keep support in your business inbox
- Android — supported
- iPhone — supported
- Mac — supported
WhatsApp Business setup
Connect a WhatsApp Business inbox, check whether the device and the agent are actually ready, and work out why a message did not arrive.
- Android — supported
- iPhone — supported
- Mac — supported
More Business
Google Business
Keep a Google Business Profile accurate, review performance, and prepare public replies with owner approval.
- Android — supported
- iPhone — supported
- Mac — not available
Invoicing
Create, restyle, preview, share, and send business invoices and receipts from an order.
- Android — supported
- iPhone — supported
- Mac — supported
Instagram
Work with your own Instagram business account while keeping every public post under your confirmation.
- Android — supported
- iPhone — supported
- Mac — supported
WhatsApp Business setup
Connect a WhatsApp Business inbox, check whether the device and the agent are actually ready, and work out why a message did not arrive.
- Android — supported
- iPhone — supported
- Mac — supported
Get Business messaging
It is built into OpenAlly on the clients shown above, no separate skill download.