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OpenAlly.ai™

Ask the owner

Built in

Let an agent answering customers hand a question back to you when it needs a human answer, and mark the conversation as waiting.

  • Android — supported
  • iPhone — supported
  • Mac — not available
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How an agent uses it

  1. 1It ships built inAsk the owner is part of OpenAlly on supported devices, so you do not have to wire it into every request.
  2. 2Choose who can use itGive it only to the agents that need the job, and take it back whenever you want.
  3. 3Ask in ordinary languageThe agent uses the tool when it helps, then brings the result back into your conversation.

Keeps the job focused

Ask the owner is already available on supported devices. You choose which agents can use it, without repeating setup instructions in every conversation.

What it's for

When an agent answering your customers hits a question that needs a person, it asks you instead of guessing, and the conversation waits rather than moving on.

What it can help with

  • Ask the owner for the answer when a customer question needs a person.

  • Leave the conversation marked as waiting on the owner, with the reason.

Where it stops

It only reaches you, and only inside the conversation it was asked in. Nothing is answered on your behalf, so the customer waits until you reply.

Get Ask the owner

It is part of OpenAlly on supported clients; the platform row above is the exact scope.

Get OpenAlly

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