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Ask the owner

Built in

Let an agent answering customers hand a question back to you when it needs a human answer, and mark the conversation as waiting.

  • Android — supported
  • iPhone — supported
  • Mac — supported
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Inside the real app

Explore the screens in a demonstration workspace.

Inside OpenAlly

Real app captures. Demonstration workspace.

The Ask the owner tool in OpenAlly: description, tags and the per-agent Manage access switches.

How an agent uses it

  1. It ships built in Ask the owner is part of OpenAlly on supported devices, so you do not have to wire it into every request.
  2. Choose who can use it Give it only to the agents that need the job, and take it back whenever you want.
  3. Ask in ordinary language The agent uses the tool when it helps, then brings the result back into your conversation.

Keeps the job focused

Ask the owner is already available on supported devices. You choose which agents can use it, without repeating setup instructions in every conversation.

What it's for

When an agent answering your customers hits a question that needs a person, it asks you instead of guessing, and the conversation waits rather than moving on.

What it can help with

  • Ask the owner for the answer when a customer question needs a person.

  • Leave the conversation marked as waiting on the owner, with the reason.

Where it stops

It only reaches you, and only inside the conversation it was asked in. Nothing is answered on your behalf, so the customer waits until you reply.

Get Ask the owner

It is part of OpenAlly on supported clients; the platform row above is the exact scope.

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